Politica de Reservas

About the general conditions of the reservations and the website

About the website and the different languages:

The original version is in Spanish and this web page may have been translated into other languages. The translated version is only a courtesy translation so cannot derive any rights from the translated version . In the case of a dispute over the content or interpretation of these terms and conditions on this WEB or, in the case of a conflict, ambiguity, inconsistency or discrepancy between the Spanish version and any other language version of these Terms, the Spanish version will prevail, apply and be binding and conclusive. The Spanish version will be used in judicial proceedings.

About the reservation policy:

Rental contracts are available. Request it

As a general rule, a holiday period is established for the reservation request. una espera de 3 días for the reception of the agreed amount. If after this elapsed time this is not received, the landlord is exempted from any type of commitment vis-à-vis the tenant party.

The reserves will be paid through the financial channels established in the communication via email between both parties.


About the cancellation of the rent

All cancellations or changes must be made in writing via e-mail.

If the client cancels a reservation paid in full (100% of the stay), there is a cancellation fee that will depend on the number of days in advance with respect to the rental start period.

The customer will be reimbursed with a cancellation before:

  • More than 90 days: 100% of the total amount.
  • Less than 60 days: 30% of the total amount.

A estos saldos se le deducirán los gastos originados por coste de gestión de la reserva, así como costes financieros.

In any other case the reservation is lost.

If the client has booked through a collaborating agency or external website to CasaEnChilches.com, it will be subject to the cancellation policy of said agency or external website, and CasaEnChilches.com will not be responsible for the charges established for the cancellation.

It is recommended to take out travel cancellation insurance. Any cancellation, including major forces, will be subject to our clear and simple cancellation policy mentioned here.

If CasaEnChilches.com or those represented by causes beyond the address, was unable to provide the client with the apartment that has been reserved, reserves the right to transfer it to another apartment with similar characteristics.


Personal items

This area of Málaga is characterized by its tranquility, but obviously we can not guarantee that this situation will be truncated at any time. That is why in case of carrying personal items of great value, we ask you to have a Personal insurance ya que esta empresa no se hará responsable de los hurtos, robos o desapariciones de efectos personales.


About the arrival and departure.

  • It is time to arrival is established after the 4:00 p.m. of the contracted day. ANDxiste un sobre-coste de llegada tardía. Se cobrarán 20€ extra a las llegadas a partir de las 23:59 of arrival of the tenant to the apartment or house.
  • It is time to departure is established before the 12.00 h. of the contracted day.

Estos horarios han sido establecidos por la Junta de Andalucía en el Decree 28/2016, of February 2, of homes for tourism purposes.

However, in periods of low season no somos estrictos por lo que «es posible» que Vd. pueda acceder (siempre antes de las 23:30 horas) o abandonar el apartamento a diferente horario previo acuerdo. Por favor consúltenos.

Sobre el depósito de seguridad.

A security deposit will be charged in all rooms per accommodation unit. This deposit will depend on said accommodation unit. Todas las transacciones del deposito de seguridad se realizarán por medios de pago electrónicos.

Este deposito se realizara por medio de pre-autorización de saldo en la tarjeta de crédito/débito.

Tras su estancia este saldo se liberará en 48/72 horas.


About the Estancia and rules of use of the apartments

  • It is requested that they keep the proper composure avoiding noise and disturbances in the common areas and respecting the sleeping hours of the rest of occupants and neighbors
  • Todos los apartamentos son alquilados con servicios básicos y esenciales de equipamiento para que Vd. disfrute de sus vacaciones. Es por ello que, si faltara algo les rogamos que nos lo hagan saber. Intentamos mejorar día a día.
  • In case something does not work, we ask you to inform us of the incident, we will correct it as soon as possible.
  • It is forbidden to bring pets, so please do not feed animals that roam around (cats, dogs, etc.) if any.

Acerca de  la limpieza.

    • Nuevos protocolos COVID-19 sepa más al respecto
    • Please check your reservation carefully to find out if cleaning service is included or not
    • We are very careful of the state in which you find the accommodation so:
    • The accommodation, the bed linen and towels are delivered in perfect conditions of cleanliness. In the prices that you have hired, the final cleaning is included (*), that is to say the cleaning of the apartment and the cleaning of the bedding in reasonable conditions.
    • Durante su estancia, la limpieza y lavado de los enseres se realizará con productos de limpieza al efecto como limpiadores, lejías, detergentes, etc.… que correrán por cuenta de la parte del inquilino así como los diferentes fungibles.
    • Each tenant is responsible for the garbage generated.
    • Al incluida la limpieza, se sobreentiende una limpieza normal del alojamiento. La evaluación del estado de policía (limpieza) se hará en presencia del representante de la empresa y del inquilino en el momento de checkout. En caso de checkout tempranos se le comunicará al inquilino el estado y se aplicarán los cargos adecuados.
    • The apartments will be reviewed exhaustively upon departure and in case of excessive dirt, breakage of elements, they will be charged from your security deposit with the limits established in each of the accommodation units.
  • Please do not throw papers or foreign objects into the toilet bowl, there are bins in all the toilets. Check our política medioambiental.
  • Be aware that water is a common good of humanity, be responsible. Also be responsible for turning off the lights of the apartments when you leave. Check our política medioambiental

More information

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